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Common problems with the Manhattan Plaza HDR-S Freesat 500GB


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Problem: The unit has just frozen up. It keeps freezing and then shutting itself down.

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Solution 1: It can be extremely frustrating when this happens. Most of the time, there isn't much you can do other than turn it off and then on again, at the mains if the power button isn't responding.

However, there are a few things you can check to help prevent it in the future. Number one is check how hot it is. Freezing can happen when the unit isn't properly ventilated or is in a hot place. Make sure all the vents are uncovered and there is nothing on top of it.
You might also want to check for system updates.
Finally, you might consider turning the unit off and then on again regularly to reboot it. Freezing often occurs when it has been running for a long time, so once a week or so you could try to reboot it by switching it off and on. If you don't want to do this yourself, you might consider buying a timer switch to do this for you at a time you know you won't be using the machine, e.g. 4AM.
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Problem: Recordings keep failing. Sometimes when I record a programme, I get an error message and I lose the recording.

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Solution 1: Recordings fail for a number of reasons. If you schedule the recording and it records - but records the wrong thing - the box might be tuned to two different regions. Reset the channels and manually tune them if you suspect this to be the case.
If the unit is on a series record but has missed the programme, check the programme guide to see if future episodes are being recorded. It may have identified the programme as a different series for some reason, so set a series link on any future episodes that are not being recorded.

Other failed recordings can show a problem with the unit. One or two failed recordings do not necessarily mean that your unit has a fault - it could be due to a power cut or your box could have (unluckily!) frozen or crashed prior to the start of the programme.

However, if there are numerous failed recordings and it continues to occur even though you can watch TV OK, it sounds like a problem with the hard disk and this will need to be either repaired or replaced.
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Problem: Picture keeps stuttering and is blocky and pixellated.

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Solution 1: Check for loose cables and check your signal strength.
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Problem: I get a message saying that maximum timers have been set.how can I over ride this.

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Solution 1: This solution came from Manhattan's support desk and worked for me:

Press LIB button on handset to display list of previous recordings. Then press right arrow (on large central button)to display list of scheduled recordings. In this list there may be some old schedules which are no longer valid, like series which have ended. Select these and press red button to delete them.

I was surprised at just how many old ones there were, going back several months.

Hope this works for you.

BGS
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Solution 2: This solution came from Manhattan's support desk and worked for me:

Press LIB button on handset to display list of previous recordings. Then press right arrow (on large central button)to display list of scheduled recordings. In this list there may be some old schedules which are no longer valid, like series which have ended. Select these and press red button to delete them.

I was surprised at just how many old ones there were, going back several months.

Hope this works for you.

BGS
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1 person also had this problem.

Problem: program finished went to turn off with remote nothing only way was turn off power.
turned back on blue light came on nothing else

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Problem: have a manhattan plaza hdr-s 500,
program froze would not turn off only way was turn
off, turned back on only blue light came on nothing else
whats wrong

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Problem: When recording one program will not play another program.
it says "recording 2 channels" when it is not.

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Problem: I have signal lock. But no signal and checked dish and leads all fine. Before this I had a flashing red light so I tried to reinstall box no postcode and no signal

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Problem: Main menu keeps appearing and can only be cleared by switching off at the mains. It also does not respond to the remote control so is stuck on BBC1. It has been suggested that we need a new remote but I think it is the unit. Am I right?

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3 people also had this problem.

Problem: Unable to record as message comes up saying 'box has encountered an error from hard disc. Reformat hard disc. When I try to reformat the hard disc message comes up saying 'hard disc cannot be formatted contact supplier' this is a brand new machine.
Any suggestions?

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- It looks as though it's a 10 minute job to remove the hard drive. Half a dozen screws and unplug the connection. New drives are available on Amazon so I'll be trying this first and post back in a week or two to let others know how it went.
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