LG DRT389H Digital TV DVD Recorder overview

Number of problems: 13

Number of solved problems: 3

Number of unsolved problems: 10

Problem resolution: 23%

Compared to other pvr and hard disk recorders:

LG DRT389H Digital TV DVD Recorder: Likelihood of getting a solution

Excellent 
Ranking: 23rd out of 118
Most likely to get a solution:
Digital Stream DHP8100U - problem resolution score of 100%
Least likely to get a solution:
Panasonic DMR-EX86EB-K - 2 out of 11 problems solved
Common problems with the LG DRT389H Digital TV DVD Recorder
Solved problem list for the LG DRT389H Digital TV DVD Recorder
(Click on a problem to see the solution)



Picture keeps stuttering and is blocky and pixellated.


Went to re-tune recorder using auto setup and now auto set up freezes on 100% and won't finish


The unit has just frozen up. It keeps freezing and then shutting itself down.


always starts up ok, but periodically will not respond to remote control instructions. turning it off when not in immediate use seems to reduce the frequency of this but does not eliminate it. Any ideas ?


Recordings keep failing. Sometimes when I record a programme, I get an error message and I lose the recording.


Firmware/software disc supplied by LG, when inserted only brings up the Home bar at the top and nothing else happens, on pressing info on remote, displays data disc, needs the update as I am unable to get setup or recording set up screen, once in about 15 goes it brings up the set up screen, anybody has come across this? very frustrating!


Firmware/software disc supplied by LG, when inserted only brings up the Home bar at the top and nothing else happens, on pressing info on remote, displays data disc, needs the update as I am unable to get setup or recording set up screen, once in about 15 goes it brings up the set up screen, anybody has come across this? very frustrating!


Firmware/software disc supplied by LG, when inserted only brings up the Home bar at the top and nothing else happens, on pressing info on remote, displays data disc, needs the update as I am unable to get setup or recording set up screen, once in about 15 goes it brings up the set up screen, anybody has come across this? very frustrating!


When I turn on my LG DVD recorder it will only show "hello" and doesn't go any further > I cannot access the hard disc or load anything, but is receiving power, what can I do?

Unsolved problem list for the LG DRT389H Digital TV DVD Recorder
(Click on a problem to comment or help)

Jump to page: [1] [2] [3] [4]

When switching on with aerial plugged in
DVD does not work remove aerial and it
Does


Hi, here's a wierd one. Having successfully gone through the process of the software update from LG's site, the player now works normally in every other way apart from it will not recognise/play 20th Century Fox movie dvds. The dvds in question are genuine uk retail region 2 and will play on any other dvd player I try them on.

The DRT389H plays all other movie dvds without any problems.

I've asked LG's technical support about this but they claim to be unaware of this fault and just send me round and round with their re-set, etc. suggestions, to no avail.

Any similar experiences with fixes out there please.


When I record from sky + HD on my DVD recorder through the av2 the picture is not very clear but when I set the sky + HD box scart to on the picture is very clear but then the picture jumps. Please could you let me know how to solve this problem.


Keep getting wrong region code coming up on screen when insertin disc. How do you find your region xode


Recorder wont boot up correctly I have to remove the aerial plug for it to finish and plug it back in problem started when the change from analogue to digital took place


Dead power supply unit. 235vDC at rectifier + and - pins. What is the chopper transistor transistor?


Sometmes when i record manually and i press stop at the end of recording nothing happens and the usuall messages msking a menu don't happen and the rcording is blank.Other times it works ok.


will not accept any discs, just opens and closes.have tried holding it closed.


will not accept any discs, just opens and closes.have tried holding it closed.


Same for me...Disc not recognised and spits it out. If I try to format it it buzzes for a bit
then spits it out...and this cycle just repeats...



0 people also had this problem.

Problem: Picture keeps stuttering and is blocky and pixellated.

There are 0 comments on this problem.

Solution 1: Check for loose cables and check your signal strength.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



1 person also had this problem.

Problem: Went to re-tune recorder using auto setup and now auto set up freezes on 100% and won't finish

There are 0 comments on this problem.

Solution 1: First find the numbers of Channels that cover your area. Don't use Auto Programming, use Program Edit instead. Select Add Channel, don't press any more buttons and the machine will start to scan. Select the OK button and Please Wait will appear and save those programmes transmitted from that Channel. Work your way through each of the Channels transmitted in your area and at the end all the available programmes should have been saved.
1 out of 1 person found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.
Solution 2: First find the numbers of Channels that cover your area. Don't use Auto Programming, use Program Edit instead. Select Add Channel, don't press any more buttons and the machine will start to scan. Select the OK button and Please Wait will appear and save those programmes transmitted from that Channel. Work your way through each of the Channels transmitted in your area and at the end all the available programmes should have been saved.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



1 person also had this problem.

Problem: The unit has just frozen up. It keeps freezing and then shutting itself down.

There are 0 comments on this problem.

Solution 1: It can be extremely frustrating when this happens. Most of the time, there isn't much you can do other than turn it off and then on again, at the mains if the power button isn't responding.

However, there are a few things you can check to help prevent it in the future. Number one is check how hot it is. Freezing can happen when the unit isn't properly ventilated or is in a hot place. Make sure all the vents are uncovered and there is nothing on top of it.
You might also want to check for system updates.
Finally, you might consider turning the unit off and then on again regularly to reboot it. Freezing often occurs when it has been running for a long time, so once a week or so you could try to reboot it by switching it off and on. If you don't want to do this yourself, you might consider buying a timer switch to do this for you at a time you know you won't be using the machine, e.g. 4AM.
2 out of 2 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: always starts up ok, but periodically will not respond to remote control instructions. turning it off when not in immediate use seems to reduce the frequency of this but does not eliminate it. Any ideas ?

There is 1 comment on this problem. Show/Hide
- Followed the advice on this excellent, clear and detailed post and my machine LG RHT 497H now seems to be fully functioning. Many thanks to the writer
Helpful: 0/0     Do you think this comment was helpful?

Solution 1: Over the last couple of years I have experienced all of the issues, bar none, which have been posted about the LG DRT389H Digital TV DVD Recorder on this site.

With limited success I have tried various suggested solutions I found on the web to try & fix problems such as the unit not responding to any of the remote buttons, the DVD drawer refusing to open or close, OTA (over the air) software updates (both manual & scheduled) hanging interminably & never completing, timer recordings never starting or not completing, frezzing after start-up for 10 or 15 minutes before returning an Error message, and many more.

Resetting the unit by holding the power button down for 5 seconds & then removing the power cord after it restarts before plugging it back in again also didn't achieve anything.

Over the last month the recorder had become unusable so, as a last resort, & with nothing to lose, I went onto LG's website & located the latest firmware upgrade available to download (from 2012 - this may well be the last version they put out since almost certainly this model will no longer be supported & I guess now falls into the "legacy" category).

Having installed the new software, my LG DRT389H is now (so far, anyway) performing once again like it did when I first bought it 7 or 8 years ago, with all of the longstanding issues solved. If you'd like to try this solution, here is a step-by-step guide:

a) Download the firmware from the LG site using this link:

http://www.lg.com/uk/support/support-product/lg-DRT389H

The file you want to download is called LG_DR3T_UPDATE_MHEG.zip & is 6379K in size.
Save it ("save as") somewhere convenient where you easily find it, for example in Documents. Ignore any installation instructions underneath from LG - I doubt even they could make sense of them.

b) It downloads in zip folder format (called LG_DR3T_UPDATE_MHEG) so double click on it to open & then select "Extract All". It extracts to a folder also named LG_DR3T_UPDATE_MHEG. Open this to see the firmware/software file it contains called LG_DR3T_UPDATE_MHEG.ROM

c) You now need to burn this file to disc (you can use Window's own disc burning facility to do this - I assume Mac, Linux etc will also have their own on-board burning software). I successfully used a CD-RW disc (I couldn't get any sort of DVD to install the software even after it was burned to it) though I guess a CD-R would also be OK, but the advantage of the -RW is that it can be erased after use & re-recorded to. I think a CD+RW/+R probably wouldn't work as it's not a format listed as compatible by LG in the User's manual.

d) Now insert the newly burned CD into the DVD drive tray (assuming it will open for you - it usually would not for me prior to the software upgrade). A window should come up straight away requesting you to press Play on the remote to install the software & also showing the version already installed (mine had an older version number so the new software was definitely more recent).

e) So press Play & wait for the firmware/software to finish installing with the status bar slowly progressing to 100%. The TV picture is not interrupted & no reset/restart was needed - all stored channels are left intact.

f) Enjoy having a fully functional & responsive DVD recorder once again!

PS: I would disable the standby & operation software upgrade modes in the unit's Settings (Home, Setup, scroll down to last item on the left menu & then choose S/W Upgrade on the right) - it's highly unlikely that there will be any more OTA upgrades for this model & it will stop the recorder from checking for them. Even so, it might be an idea to check LG's website periodically to see if they have released a newer software version, though I doubt they ever will now.

1 out of 1 person found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.
Solution 2: Over the last couple of years I have experienced all of the issues, bar none, which have been posted about the LG DRT389H Digital TV DVD Recorder on this site.

With limited success I have tried various suggested solutions I found on the web to try & fix problems such as the unit not responding to any of the remote buttons, the DVD drawer refusing to open or close, OTA (over the air) software updates (both manual & scheduled) hanging interminably & never completing, timer recordings never starting or not completing, frezzing after start-up for 10 or 15 minutes before returning an Error message, and many more.

Resetting the unit by holding the power button down for 5 seconds & then removing the power cord after it restarts before plugging it back in again also didn't achieve anything.

Over the last month the recorder had become unusable so, as a last resort, & with nothing to lose, I went onto LG's website & located the latest firmware upgrade available to download (from 2012 - this may well be the last version they put out since almost certainly this model will no longer be supported & I guess now falls into the "legacy" category).

Having installed the new software, my LG DRT389H is now (so far, anyway) performing once again like it did when I first bought it 7 or 8 years ago, with all of the longstanding issues solved. If you'd like to try this solution, here is a step-by-step guide:

a) Download the firmware from the LG site using this link:

http://www.lg.com/uk/support/support-product/lg-DRT389H

The file you want to download is called LG_DR3T_UPDATE_MHEG.zip & is 6379K in size.
Save it ("save as") somewhere convenient where you easily find it, for example in Documents. Ignore any installation instructions underneath from LG - I doubt even they could make sense of them.

b) It downloads in zip folder format (called LG_DR3T_UPDATE_MHEG) so double click on it to open & then select "Extract All". It extracts to a folder also named LG_DR3T_UPDATE_MHEG. Open this to see the firmware/software file it contains called LG_DR3T_UPDATE_MHEG.ROM

c) You now need to burn this file to disc (you can use Window's own disc burning facility to do this - I assume Mac, Linux etc will also have their own on-board burning software). I successfully used a CD-RW disc (I couldn't get any sort of DVD to install the software even after it was burned to it) though I guess a CD-R would also be OK, but the advantage of the -RW is that it can be erased after use & re-recorded to. I think a CD+RW/+R probably wouldn't work as it's not a format listed as compatible by LG in the User's manual.

d) Now insert the newly burned CD into the DVD drive tray (assuming it will open for you - it usually would not for me prior to the software upgrade). A window should come up straight away requesting you to press Play on the remote to install the software & also showing the version already installed (mine had an older version number so the new software was definitely more recent).

e) So press Play & wait for the firmware/software to finish installing with the status bar slowly progressing to 100%. The TV picture is not interrupted & no reset/restart was needed - all stored channels are left intact.

f) Enjoy having a fully functional & responsive DVD recorder once again!

PS: I would disable the standby & operation software upgrade modes in the unit's Settings (Home, Setup, scroll down to last item on the left menu & then choose S/W Upgrade on the right) - it's highly unlikely that there will be any more OTA upgrades for this model & it will stop the recorder from checking for them. Even so, it might be an idea to check LG's website periodically to see if they have released a newer software version, though I doubt they ever will now.

2 out of 2 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



1 person also had this problem.

Problem: Recordings keep failing. Sometimes when I record a programme, I get an error message and I lose the recording.

There are 0 comments on this problem.

Solution 1: Recordings fail for a number of reasons. If you schedule the recording and it records - but records the wrong thing - the box might be tuned to two different regions. Reset the channels and manually tune them if you suspect this to be the case.
If the unit is on a series record but has missed the programme, check the programme guide to see if future episodes are being recorded. It may have identified the programme as a different series for some reason, so set a series link on any future episodes that are not being recorded.

Other failed recordings can show a problem with the unit. One or two failed recordings do not necessarily mean that your unit has a fault - it could be due to a power cut or your box could have (unluckily!) frozen or crashed prior to the start of the programme.

However, if there are numerous failed recordings and it continues to occur even though you can watch TV OK, it sounds like a problem with the hard disk and this will need to be either repaired or replaced.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: Firmware/software disc supplied by LG, when inserted only brings up the Home bar at the top and nothing else happens, on pressing info on remote, displays data disc, needs the update as I am unable to get setup or recording set up screen, once in about 15 goes it brings up the set up screen, anybody has come across this? very frustrating!

There are 0 comments on this problem.

Solution 1: The supplied disc was faulty, and the software update from lg site, downloaded in January, upon making the disc did not work, I am not sure if the glitch was the software or the internet, after several goes, I decided to download a fresh one to-day, after making the disc, the software up dated, very nicely, so this fault is now solved,
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: Firmware/software disc supplied by LG, when inserted only brings up the Home bar at the top and nothing else happens, on pressing info on remote, displays data disc, needs the update as I am unable to get setup or recording set up screen, once in about 15 goes it brings up the set up screen, anybody has come across this? very frustrating!

There are 0 comments on this problem.

Solution 1: possible faulty disc supplied by LG, recent update downloaded from LG site, and preparing the disc worked fine,
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: Firmware/software disc supplied by LG, when inserted only brings up the Home bar at the top and nothing else happens, on pressing info on remote, displays data disc, needs the update as I am unable to get setup or recording set up screen, once in about 15 goes it brings up the set up screen, anybody has come across this? very frustrating!

There are 0 comments on this problem.

Solution 1: possible faulty disc supplied by LG, recent update downloaded from LG site, and preparing the disc worked fine,
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



5 people also had this problem.

Problem: When I turn on my LG DVD recorder it will only show "hello" and doesn't go any further > I cannot access the hard disc or load anything, but is receiving power, what can I do?

There are 0 comments on this problem.

Solution 1: looks like capaitor on power supply, remove back and look to see if any capacitor has blown, usually domed top
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



Jump to page: [1]

Post a new question about the LG DRT389H Digital TV DVD Recorder
All problems on this page have been submitted and answered by users. If you have a problem with the LG DRT389H Digital TV DVD Recorder, please submit it below and we'll post it here.

Details of your problem:
Please ensure that the above box is not empty


Please note that all problems are moderated.



  Back to top
Solve an unsolved problem for the LG DRT389H Digital TV DVD Recorder

Can you help?
If you can solve a currently unsolved problem, please select the problem you can solve from the list below.
Even if you can't solve it, you can still comment on problems if you think it would help.



Jump to page: [1] [2] [3] [4]
0 people also had this problem.

Problem: When switching on with aerial plugged in
DVD does not work remove aerial and it
Does

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Hi, here's a wierd one. Having successfully gone through the process of the software update from LG's site, the player now works normally in every other way apart from it will not recognise/play 20th Century Fox movie dvds. The dvds in question are genuine uk retail region 2 and will play on any other dvd player I try them on.

The DRT389H plays all other movie dvds without any problems.

I've asked LG's technical support about this but they claim to be unaware of this fault and just send me round and round with their re-set, etc. suggestions, to no avail.

Any similar experiences with fixes out there please.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: When I record from sky + HD on my DVD recorder through the av2 the picture is not very clear but when I set the sky + HD box scart to on the picture is very clear but then the picture jumps. Please could you let me know how to solve this problem.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Keep getting wrong region code coming up on screen when insertin disc. How do you find your region xode

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Recorder wont boot up correctly I have to remove the aerial plug for it to finish and plug it back in problem started when the change from analogue to digital took place

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Dead power supply unit. 235vDC at rectifier + and - pins. What is the chopper transistor transistor?

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Sometmes when i record manually and i press stop at the end of recording nothing happens and the usuall messages msking a menu don't happen and the rcording is blank.Other times it works ok.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



1 person also had this problem.

Problem: will not accept any discs, just opens and closes.have tried holding it closed.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: will not accept any discs, just opens and closes.have tried holding it closed.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



1 person also had this problem.

Problem: Same for me...Disc not recognised and spits it out. If I try to format it it buzzes for a bit
then spits it out...and this cycle just repeats...

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



Actions - No registration required
Find a PVR and Hard Disk Recorder
Alba
Amstrad
Bush
Digital Stream
EchoStar
Goodmans
Grundig
Hitachi
Humax
IceCrypt
Konig
Labgear
LG
Manhattan
Openbox
Pace
Panasonic
Philips
Ross
Sagemcom
Samsung
SKY
TechniSat
Technomate
Thomson
Triax
VU+